1. Can I contact you by email?
Yes! Feel free to email us at service@kiddogo.store — we’re happy to help.
2. Can I cancel my order?
Yes — if your order hasn’t shipped yet, we can cancel it. Please email us as soon as possible to check your order status.
3. How much is delivery?
Shipping fees depend on your delivery location. You can find detailed rates on our Shipping Information page.
4. Do you ship internationally?
Yes, we ship worldwide! Shipping rates vary by country — visit our Shipping Information page for full details.
5. Can I track my order?
Absolutely. Once your order is dispatched, we’ll email you a tracking number with instructions.
6. How long does delivery take?
Orders are packed within 36 hours. Delivery time depends on your country and selected shipping method.
7. How will my order be delivered?
We use reliable couriers like UPS, EMS, YunExpress, and 4PX to ensure safe and fast delivery.
8. Do you offer gift wrapping?
We don’t offer formal gift wrapping, but all items are wrapped with care in protective packaging.
9. Is my payment secure?
Yes. We use industry-standard SSL encryption and secure gateways like PayPal and Shopify Payments to protect your data.
10. How do I return an item?
Check our Returns Policy page for full instructions. We offer a simple and easy return process.
11. What is your returns policy?
Please refer to our Returns Policy page for all the details, including eligibility and time limits.
12. What if my item is faulty?
No worries! Faulty or damaged items can be returned — just follow the steps on our Returns Policy page.
13. Who pays for return shipping?
Return shipping costs are the buyer’s responsibility, unless the item is faulty or incorrect.
14. When will I receive my refund?
Once we receive the returned item in its original condition, your refund will be processed within 48 hours.